FAQ

HSA/FSA

Health Savings Account

A savings account for individuals with a high-deductible health plan.
Contributions are tax-deductible, and unused funds roll over year after year.
Use your HSA debit card at checkout for eligible expenses, including specialized meal plans.

Flexible Spending Account

An employer-established account for pre-tax contributions.
Typically, funds must be used within the plan year or grace period.
We accept FSA debit cards at checkout, making it easy to invest in meals that support your health.

HSA/FSA Debit Card Only: We currently accept HSA/FSA debit cards at checkout (no direct reimbursement). Have your card ready, and make sure you have the necessary documentation, like a Letter of Medical Necessity (LMN).

Before They Expire: Many FSA plans expire at the end of the year (with some exceptions). Check your plan’s rules and schedule your meal plan purchases accordingly.
Anytime for Eligible Purchases: If you have an HSA, funds typically roll over every year. Use them whenever you need to invest in healthy, medically necessary meals.

A Letter of Medical Necessity (LMN) is a document provided by your healthcare provider stating that specific products or services–like specialized meal plans–are medically necessary for your condition.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are special savings accounts that allow you to set aside pre-tax money to pay for qualified medical expenses. HSAs are typically offered to individuals with high-deductible health plans (HDHPs), and any unused funds roll over each year. FSAs are usually offered through employers, and funds may need to be used within a specific plan year (or grace period).

Absolutely! We’ve identified all the eligible items in our menu that can be paid for using your HSA or FSA. As long as you have:

A valid HSA/FSA debit card,
A Letter of Medical Necessity (LMN) if required by your plan.

You’re all set to make your purchase with tax-free funds.

Our checkout system supports split payments for HSA/FSA-eligible and ineligible items in a single order. Simply add everything to your cart, and we’ll calculate how much of your order can be charged to your HSA/FSA debit card. Any remaining balance for ineligible items can be covered by a secondary payment method of your choice.

If you have an HSA, your funds typically roll over annually—so you can use them anytime for qualified expenses. If you have an FSA, many plans require you to use your balance by the end of the plan year (or during a grace period). Check with your benefits provider to confirm your plan’s rules and avoid losing any unused funds.

No problem! You can still use your HSA/FSA debit card for the portion of your purchase that’s covered by your current balance. The remainder will be processed using any other payment method you’ve selected. This way, you can maximize your HSA/FSA funds without worrying about an insufficient balance.

Getting Started

Bio Meals has partnered with Snap Kitchen to provide these medically tailored meals that are HSA/FSA eligible.

Yes! All of our meals are fully prepared and only need to be heated. For your convenience, each meal includes microwave instructions right on the label.

If you prefer not to use a microwave, you can transfer the meal to an oven-safe dish and heat it in the oven at 350°F for about 15 minutes, or until it reaches an internal temperature of 165°F.
Oven heating instructions are also available on each meal’s page on our website.

At this time, we only offer subscription-based orders.

Account Management

To update your delivery address, follow these steps:

Log in to your account using your username and password.
Click on the menu icon in the top right corner of the page to access the drop-down menu.
Select Account from the drop-down options.
Click on Profile to view your account details.
Scroll down to the Addresses section.
Click on the pencil icon next to the address you want to update.
A pop-up window will appear where you can enter your new address. You can also choose to set this address as your default delivery address.
After making your changes, make sure to click Save to confirm the updates.

Your delivery address will now be updated in your account.

To add a delivery address to your account, follow these steps:

Log in to your account using your username and password.
Click on the menu icon in the top right corner of the page to access the drop-down menu.
From the drop-down menu, select Account.
Click on Profile to view your account details.
Scroll down to the Addresses section.
Click on the Add Address button to enter a new delivery address.
A pop-up window will appear where you can fill out your information, including street address, city, state, and zip code.
If this new address is where you would like your deliveries to go moving forward, be sure to select the option to set it as your default address within the pop-up.
After entering all the required information and selecting your default address option, click Save to confirm your new address.

Your new delivery address will now be added to your account, and if set as default, it will be used for future deliveries.

If your password isn't working, click "Forgot password" and we'll send you an email to help you reset it.
If you can’t remember the email address on file, please reach out to our customer success team for assistance.
You can also change your log-in info at any time in your "Default Settings."

Adding a Payment Method

To add a payment method to your account, follow these steps:

Log in to your account using your username and password.
Once logged in, click on the menu icon (usually located in the top right corner of the page).
From the drop-down menu, select Account and then “Profile.”
In Profile, click on Payments on the left-hand side.
You will be redirected to the Payments page, where you can see all your saved payment methods.
Look for the option to Add New Method and click on it.
A pop-up window will appear where you can enter your credit card information, including the card number, expiration date, and CVV.
In the pop-up, you’ll have an option to set this credit card as your default payment method for one-time orders.
Once you’ve entered all the required information, make sure to click Save to confirm your new payment method.

Your new payment method will now be added to your account and can be used for future transactions.

Removing a Payment Method

To remove a payment method from your account, follow these steps:

Log in to your account using your username and password.
Once logged in, click on the menu icon (usually located in the top right corner of the page).
From the drop-down menu, select Account and then “Profile.”
In Profile, click on Payments on the left-hand side.
You will be redirected to the Payments page, where you can see all your saved payment methods.
Find the credit card you wish to remove and click on the pencil icon next to it.
A pop-up window will appear. Select Delete to remove the card.

Important Note: If the credit card you are trying to delete is set as your default payment method, you must select a new default payment method before proceeding with the deletion. Make sure to update your default payment method if necessary.

Once you have confirmed the deletion, the payment method will be removed from your account.

Updating Your Default Payment Method

Log in to your account using your username and password.
Once logged in, click on the menu icon (usually located in the top right corner of the page).
From the drop-down menu, select Account and then “Profile”.
In Profile, click on Payments on the left-hand side.
You will be redirected to the Payments page, where you can see all your saved payment methods.
Find the credit card you wish to make your default and click on the pencil icon next to it.
A pop-up window will appear, and you’ll have the option to set this credit card as your default payment method for one-time orders.
Once you have confirmed your selection, the payment method will be updated as your default payment method.

Subscription

We offer a FREE membership that sets up weekly recurring, customizable orders so you can stay stocked up on your healthy and delicious Snap favorites. You will enjoy a super-simplified experience so you can change your order date OR skip a week for FREE.

The lock date is the specific deadline to skip your week, edit your meals or make any changes to your account for your next upcoming order. To view your unique lock date, you will need to log into your account and select the Manage Subscription button.

The lock date includes everything that will affect your next order with us, including but not limited to; menu items, the delivery address, and the payment method. The lock date is listed for each customer on your account and is usually 4-6 days prior to your order’s fulfilment date. You have until 11:00 PM CST the evening before your lock date to make these changes.

We cook all dishes to order, so we need this time to prepare, cook, and pack your order in time for your fulfilment. You’ll also receive an email the day before your menu locks with a reminder to ensure you do not miss the lock!

We are unable to cancel or alter orders, for any reason, that have processed in our system as per Snap Kitchen policy. The food items in your order have already been purchased by our Chefs to create the freshest and tastiest food possible.

You are responsible for any charges related to any order processed after the Lock date.

Here’s how to update your subscription menu:

Login to your account using your username and password.
Once logged in, click on Manage Subscription in your account dashboard.
Select the week you want to update from the available options.
Click on Edit Meals to make changes.
You will be redirected to your cart on the Menu page.
In the Cart, you can remove items or increase the quantity of existing ones.
To add new items, browse the Menu Page and select any additional meals you'd like to include.
Once you've made all your updates, review your cart and proceed with the changes as needed.

Your subscription will be updated based on these selections for the chosen week.

We currently offer weekly subscription deliveries! However, if you would like to receive meals more frequently , we recommend setting up a second subscription. You can set up two deliveries per week by logging into your account and creating a second subscription.

To skip a delivery, follow these steps:

Log into your account using your username and password.
Once logged in, navigate to the Manage Subscription section from your account dashboard.
You will be redirected to your subscription page, where you can manage your deliveries.
At the top of the page, you'll see a list of upcoming weeks. Scroll through to find the week(s) you want to skip.
Select the week by clicking on it, then click the 'Skip Order' button located on the left of the settings icon.
You can skip up to six weeks at a time if needed.

Important Notes:

If your order is already locked, you will not be able to skip that order or any future orders.
You must wait until the day after your delivery to skip any upcoming orders.

A canceled subscription cannot be reactivated, if you would like to start a new subscription, you can do so at any time by visiting us at biomeals.getprado.com/subscribe

To cancel your subscription, follow these steps:

Log in to your account using your username and password.
Once logged in, click on the menu icon (usually located at the top right of the page).
From the drop-down menu, select Settings.
Scroll to the bottom of the Settings page. Next to the Contact Support button, you will see an option for Cancel Subscription.
Click on Cancel Subscription and follow the on-screen prompts to complete the cancellation process.

PLEASE NOTE: Canceling your subscription does not automatically cancel any active orders. To cancel your order, please reach out to our customer success team by filling out the form here.

Here’s how to update your subscription menu:

Login to your account using your username and password.
Once logged in, click on Manage Subscription in your account dashboard.
Select the week you want to update from the available options.
Click on Edit Meals to make changes.
You will be redirected to your cart on the Menu page.
In the Cart, you can remove items or increase the quantity of existing ones.
To add new items, browse the Menu Page and select any additional meals you'd like to include.
Once you've made all your updates, review your cart and proceed with the changes as needed.

Payments & Cancellations

Your subscription/membership is free! For a breakdown of the cost of the meals you will be receiving, you will first need to visit our website and enter your zip code for an accurate display of our available offers and costs.

We accept all major credit cards. All orders must be pre-paid through our website at the time of purchase. We do not accept payment in-store for weekly recurring orders.

You may cancel your subscription through your account by selecting Manage Plan, Settings, Edit Subscription, Pause Order at the bottom of the edit page. From here you can choose to pause, or fully cancel your subscription. Once a weekly order has been locked in, it cannot be canceled and canceling your subscription will cancel all future (Unlocked) weeks.

We are unable to cancel or alter orders, for any reason, that have been processed in our system, per our policy. The food items in your order have already been purchased by our Chefs to create the freshest and tastiest food possible.

You are responsible for any charges related to any order processed after the lock date.

If you are unhappy with any part of your order, please contact us by filling out the form here within seven (7) days of your fulfilment date.

If related to quality or condition of a meal, we, at our sole discretion, may issue a partial or full credit or refund. We reserve the right, however, to require a photograph of such, before any partial or full refund or credit may be issued.

If you are unable to pick up your order in store, please contact the store directly. You will have two options; you can pick up your order on the following day or schedule a delivery for an additional charge. We will not credit or refund orders that are not collected in a timely manner from the store.

Orders that have gone past their lock date in the system cannot be changed, altered or cancelled. The lock date is the specific deadline to skip your week, edit your meals or make any changes to your account for your next upcoming order on a subscription. To view your unique lock date, you will need to log into your account and select the Manage Plan button.

Delivery & Packaging

Absolutely!

Your first step will be to enter your zip code on our website. From there, you will be connected to your delivery options.

Your subscription order occurs once a week, but you can place additional on-demand orders if you live near one of our 8 Texas retail locations.

You must live with a 10-mile perimeter of a store to qualify for our local delivery.

Sure! As long as your office is within our delivery zones we’ll definitely deliver to your office. Please note, many delivery partners do not deliver to businesses on weekends, so we suggest picking a weekday delivery date if you plan to have your meals shipped to your office.

Also, please consider that the time of delivery can vary depending on the shipper's schedule on any given week, so we cannot guarantee that a shipment will be delivered within specific "business hours".

To change your delivery date for an upcoming unlocked order, click on the account button, select Manage Plan, select settings and then the Edit Order date to update your fulfilment day. Changes to delivery dates must be made prior to the lock date for that order. If the lock date has passed, you will see a Cannot Edit Order notification. Changes made after the lock date will affect the next upcoming order.

Yes. Once you log in, select the account then profile from the drop-down menu. Scroll down to the Address section of your account and click on the Pencil icon. If you need to change the address for a specific order, you will need to do so before the lock date for that order. Changes made past the lock date will only affect future orders. Changing an address that is associated with your weekly subscription will affect all upcoming unlocked orders with that address.

We make every effort to ensure that your order arrives fresh to your door.

Customers may receive their order in one of the following packaging methods: an insulated cooler bag, a gel-pack cooled, insulated lined shipping box, or a paper delivery bag direct from one of our local stores. Your delivery will be hand delivered to your door. The exact delivery time will vary but will fall between the hours of 8am and 9pm.

Our packaging guarantees your meals will stay fresh in the box for 72 hours in transit.

The delivery driver should leave the package for you at your door or specified delivery location with no signature required. Your order should remain fresh and at the proper temperature for several hours until you arrive home! That said, we recommend to all our customers that you refrigerate your order immediately upon arrival.

On the day of your delivery, you will receive an email or a text with a link to your personal tracking portal so you can track your bag in real time. Most orders will be hand-delivered and will arrive between 8:00 AM and 9:00 PM CST.

You will also receive either an email or text once your delivery is complete with confirmation that the order was successfully delivered.

If you’re not home, don’t worry! Your meals will remain fresh for up to several hours. That said, we recommend to all our customers that you refrigerate your order immediately upon arrival.

Delays may occur that are beyond our control. Weather, high volume, and a variety of other issues may create an unexpected delay with our delivery partners. Our packaging is designed to handle delays and keep your items fresh.

If your items do not arrive cool to the touch and at a safe temperature of 40 degrees or below, please feel free to contact our Customer Care team. *Note: You may be asked to provide a photo of the food temperature on arrival using a food thermometer.

You can contact Customer Care by filling out this form here.
Emails will be answered within 48 hrs, Monday through Friday, excluding holidays.

In the event that you are unhappy with any part of your order, please contact us within seven (7) days of the date you received the unsatisfactory item with a description of the issue and photos.

You can contact Customer Care by filling out this form here.
Emails will be answered within 48 hrs, Monday through Friday, excluding holidays.

If you have received a text or email confirmation that your order was successfully delivered but you still have not receive your order, please contact customer care at by filling out this form with the details of your order.

If you receive your order in a shipping box via FedEx or UPS, and their tracking shows the order is delivered, you will need to CALL the shipper directly and open a missing package investigation. They should be able to provide you with proof of delivery or offer an explanation as to the location of your shipment.

Note: This is not the same as filing a "Claim" for a missing package so please be sure to let them know that you want a "missing package investigation".

To expedite the process, it is suggested that you join a free program for UPS called "My Choice" and "Delivery Manager" for FedEx.
The Customer Service number for UPS is (800) 377-4877 and for FedEx is (800) 463-3339

Depending on your zip code, we may only offer specific days of the week for delivery. These are restrictions we are working to improve as we move forward, however we currently can only offer the provided days for delivery to those specific delivery zones.

Some of our customers may receive their order in an insulated cooler bag. The bag will be hand-delivered by our delivery partner to your door. With that said, we do not offer collection of the cooler bags, so they are yours to keep! We highly encourage reuse of our bags, as they are insulated, strong and perfect for shopping, outings or anytime you need to keep food or drink cool!

Here's how to dispose of the various packaging in your delivery.

Cooler bags:
At this time the insulated poly material bags are not able to be recycled by traditional household recycling services and the bags will either need to be reused, discarded or processed at your nearest recycling center.

We are no longer able to collect these cooler bags, so they are yours to keep! We highly encourage reusing our bags, as they are insulated, strong and perfect for shopping, outings or anytime you need to keep food or drink cool!

If you do not need them, you are always welcome to drop them off at your local Snap Kitchen store and we will be happy to take them off your hands!

Lids & meal trays:
Our meal containers are made from BPA-free recyclable plastic.
Remove the labels from each container.
Clean, rinse, and dry the containers.
Recycle where plastic is accepted.

Ice packs:
We use ice gel packs, filled with an environmentally safe, non-toxic mixture. You can reuse these packs, or, if you’re committed to disposing of them, here’s how we recommend doing so:
Let your gel pack fully thaw.
With scissors, cut open a corner of the gel pack and dispose of it in the waste bin.
Rinse, and then recycle the film with other soft plastics.
Note: We do not recommend draining your gel packs into your kitchen sink.

Boxes & cardboard liners (if applicable):
Recycle where paper products are accepted.

Food Facts

Our goal is always to source as responsibly as possible, while keeping our meals accessible.

Here’s a detailed look at our sourcing:

Red meat (ground beef, teres/steak, bison) is antibiotic-free, with no added hormones.
Pork is antibiotic-free and vegetarian-fed.
Poultry is antibiotic-free, with no animal by-products or preservatives.
Seafood: our shrimp and cod are wild-caught, and our salmon is open-ocean farm-raised.
Egg whites and liquid whole eggs: cage-free and certified humane.

We use organic ingredients as often as possible, but organic is just one of many characteristics we use to evaluate the food we buy. Ultimately, we attempt to obtain the highest quality food using ingredients that are sourced as close to us as possible. We believe in food that has been minimally processed, thereby maintaining the most nutrients. We recognize that even though some of our purveyors aren’t certified organic, they all practice mindful, responsible, and sustainable methods of the highest quality in their production. Additionally, we prepare almost everything in-house (from sauces to sides) to maintain strict quality control over every dish we serve.

From our menu, you can click on the specific item you want to know more about, and from there you will be able to see the full macronutrient & micronutrient profile of the dish, total calories, ingredients, and heating instructions. Additionally, all nutritional information is listed on the label of each item.

Our meals are fresh, never frozen, don’t contain preservatives, and have a 3-9 day shelf life from the date you receive them. The exact number of days depends on the ingredients within that dish. For instance, seafood tends to have a shorter shelf life. Each meal will have the consume by date listed on each of our containers.

If you choose to freeze any item, we suggest freezing the item as close to the date you receive the meal as possible and before the consume by date. In addition, we recommend removing it from the freezer the day before you plan to consume it and placing it in the refrigerator so that it has plenty of time to defrost prior to reheating. Please note that our heating instructions on the label are meant for fresh, not frozen, meals, so when heating frozen meals, make sure the meal reaches 165 degrees before consuming.

Most meals are one serving. For additional information, you can check out detailed facts on the serving size, calories, macros, & ingredients for each meal on our menu.

Because we prepare our meals in large batches, we are unable to alter the recipe for an individual serving. That said, you can filter the menu to exclude meals that contain specific allergens.

All of our meals are 100% gluten-free AND most are soy-free. We are not a certified gluten free kitchen, however, we follow all gluten free kitchen standards and testing.

We update our menu every 6 – 8 weeks. This means that occasionally, we will have to remove items that are leaving our menu from your meal subscription. The good news, though, is that we will give you plenty of heads up when an item is leaving the menu to allow you to make changes. You can always update your weekly menu through our app or at delivery.snapkitchen.com. Any changes to your menu must be made before your weekly menu Lock Date.

Low Carb:

Our low-carb meals consist of 75-115 grams of carbs per day, or 30-40 grams of carbs per meal, depending on the calorie goal you choose. This plan will include a variety of proteins, veggies, and healthy fats as the base.

Keto-friendly:

Our idea of keto-friendly is 30g (or less) of net carbs per day or 10g (or less) of net carbs per meal. Each day in our keto-friendly meal plan aims to stay at or below 30 grams of net carbs. Meals will include veggies, healthy fats & proteins and no non-caloric sweeteners (monk fruit, stevia, etc).

High Protein:

Our high-protein meals offer 35-40% of calories from protein. Roughly, this equates to 30-45g of protein/meal and 13-23g/protein per snack (depends on individual’s calorie consumption).

Given the very low carbohydrate nature of a ketogenic diet, legumes and grains don’t easily fit within the framework. All of our keto-friendly meals center around non-starchy veggies, healthy fats & quality proteins. While we don’t sweat a little added sugar here or there, our keto-friendly meals & snacks will never have more than a very small amount.

We’re not big fans of non-caloric sweeteners, even the natural ones (we’re looking at you Stevia, Erythritol, etc.), so we prefer to use very small amounts of the real stuff (coconut sugar, honey, maple syrup). Especially when you’re first starting a keto diet, it’s important to let your palate adjust and not simply replace the sweet taste of sugar with the sweet taste of non-caloric sweeteners, especially since they’re quite processed and can raise blood sugar.

Great question! Some of our recipes include ghee as an ingredient. Ghee starts off as butter, then it’s clarified to remove all milk solids, making it lactose-free.

Our entrée meals range from 300 - 650 calories per meal. If you’re curious about a meal’s calorie content, you can find that information on the label or on the item’s product page.